5.3 General Terms and Conditions
Last updated: 11-07-2026
These general terms and conditions apply to all purchases via the website of Harbour Glamour, based in Weert, Netherlands, accessible via info@harbourglamour.com.
1. Applicability
By placing an order, you agree to these general terms and conditions, our return policy, shipping policy, payment policy, privacy policy and cookie policy.
2. Product information
We make every effort to describe products correctly and provide current information. Colors may vary slightly depending on your screen. Typographical or price errors and inaccuracies may occur; no rights can be derived from these.
3. Ordering and payment
Orders are only processed after receipt of full payment. Available payment methods ([Payment Providers]) may vary by country. Customers must check themselves which payment methods are available for their location.
4. Processing and delivery
- Processing time (dispatch): 1 to 3 working days.
- Shipping time after processing: 1 to 7 working days, depending on location.
- Shipping takes place directly from our supplier in China; customs fees may apply.
- The stated deadlines are indicative; delays due to busy periods, holidays or customs procedures do not give the right to cancel or receive a refund.
5. Returns and cancellations
See our separate return policy for all conditions. Cancelling an order after placing it is not possible, and a refund or chargeback cannot be opened before the item has been received.
6. Liability
We are not responsible for loss or damage during shipping if tracking shows that the package was delivered to the specified address. Our liability is in all cases limited to a maximum of the purchase price of the item in question. Always check your address details carefully.
7. Intellectual property
All content on the website (texts, photos, logos, design) is owned by [Store Name] and may not be used without prior written permission.
8. Complaint procedure
Complaints can be submitted in writing via [Store email address]. We aim to respond within 5 working days. When submitting complaints about size or quality, always include clear photos and a description.
9. Applicable law
Dutch law applies to these terms and conditions. Disputes will be submitted to the competent court in the district where [Store Name] is based, unless mandatory law provides otherwise.